Contact details
Email
support@freshsip.online
Working hours
Mon–Sat: 09:00–18:00
For the fastest support, send your order number together with a short description of the issue.
FreshSip • Customer support
We’re here to help
Questions about your order, delivery, returns or product use? Our team keeps support clear, straightforward and easy to reach.
Usually replies within 24 hours
Clear order follow-up
Support you can rely on
How we can help
- Order and delivery questions
- Product and usage questions
- Returns and refunds
- Payment and invoice questions
- General support requests
We aim to keep support simple, clear and easy to follow.
Quick answers
Still need help? Use the contact form below and we’ll get back to you as quickly as possible.
Send us a message
Contact our team
We usually reply within 24 hours. If your question is about an order, include your order number so we can help you faster.
Need to know
Frequently asked questions
Everything you need to know about FreshSip. collection — a 2-in-1 bottle designed for daily hydration and instant cooling mist. Free shipping and 14-day returns included.
Is this just a normal water bottle?
No. Mistella combines a 650ml water bottle with an instant cooling mist, so you can hydrate and refresh at the same time without carrying separate products.
Does the cooling mist actually feel refreshing?
Yes. The fine mist is designed to create an immediate cooling sensation on the face, neck or arms, especially during workouts, warm weather, commuting or travel.
Will it leak in my bag?
FreshSip. is designed to be leak-proof and easy to carry in a gym bag, handbag, backpack or luggage.
How long does 650ml last?
For most people, 650ml is enough for a full workout, commute, class or day out. The mist function uses only a small amount of water, so it does not quickly drain the bottle.
Is it suitable for gym, travel and everyday use?
Yes. FreshSip. was designed for active, on-the-go use — whether that is the gym, commuting, travel, festivals, school or warm summer days.
Is shipping included?
Yes. We offer free shipping on all orders.
What if it’s not right for me?
You’re covered by our 14-day return policy. If it’s not the right fit, you can return it within the return window.
How can I contact support?
You can reach us any time at support@freshsip.online and our team will get back to you as quickly as possible.
FreshSip • ONE & PLUS collection
See how FreshSip fits into everyday life
Explore the FreshSip. I collection — a 2-in-1 bottle designed for daily hydration and instant cooling mist, made for workouts, travel, commutes and warm days on the go.
Daily hydration, upgraded
A bottle designed to do more than the basics, with hydration and cooling mist in one clean everyday carry.
Instant cooling in one press
The fine mist adds a refreshing extra step to your routine, especially during workouts, warm weather and busy days outside.
Made for life on the go
Easy to carry for commuting, travel, gym sessions and everyday routines where convenience matters.
Clean design, practical function
Built to feel lightweight, useful and easy to integrate into daily routines without compromising on looks.
A smarter bottle for active days
Designed for people who want hydration to feel more convenient, more refreshing and easier to take anywhere.
